Our policies

A deposit holds your time and goes toward your service. Every set and fill takes one, and the menu marks each with a Deposit to book chip. Patch tests and removals don't. You book on the booking page and we confirm by text or email.

Please give 48 hours' notice to move a set and 24 hours for a fill. Your deposit moves with you. With less notice, we keep it. If you're running late, we hold 15 minutes for a fill and 20 for a set. After that the visit is shortened to fit, not extended.

If you miss a visit without a word, we keep the deposit and ask for prepayment on your next booking. If something comes up, a text is all it takes.

Clients are 18 and over, and each visit is for one client. The room is small and the work needs you lying still with your eyes closed, so please come on your own. A friend is welcome to wait in the lobby.

We ask every new client to patch test before a first set. It shows how your skin responds to the adhesive. It helps, but it can't predict every reaction, so tell us about allergies, sensitive eyes and any reaction you've had to tape or eye products. If you notice burning, swelling, redness or blurred vision after a visit, tell us and call your doctor or go to urgent care.

If something isn't right, tell us within a few days and we'll make it right. We'll look at your lashes together and say what we can do.

Tips are welcome and never expected. You can add one when you pay at the end of your visit, and it goes to the artist who did your lashes.

Come with clean lashes, no eye makeup and no oil-based products near your eyes that day. Take contact lenses out before you arrive, or bring your glasses. Arrive a few minutes early so your visit starts on time.

Check with your doctor first if you've had an eye infection, irritation or a recent eye or eyelid procedure, or if you've had a reaction to adhesive before. If you're unsure, ask us and we'll tell you whether to wait.